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Network Folder cannot be mapped via FQDN and IP

Would like to know if anyone had encountered this issue before and would like to get your inputs

I can not map a network folder using FQDN and using an IP.

Things that I did so far:

Mapped network folder via network location (FAILED).

Network Folder is communicating using PING command.

Client is replying if we use PING inside the Server where the Network folder is located

Session is currently active 

We can map the network folder if the client is connected through VPN

Tried 4 different client within the same VLAN, 2 client is connecting to network folder FINE, 2 client is not connecting

reboot client several times

Please help ...

I did not find the right solution from the internet.

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